Customer satisfaction is important to us at Lexinovo.
Order Cancellation
Orders can be cancelled within 12 hours of purchase.
After this time, your order may already be processed for shipment and cannot be cancelled.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange a replacement or full refund.
Returns
If you are not satisfied with your purchase, please contact our support team and we will assist you with the return process.
Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refund Eligibility
Refunds may not be issued if:
• The wrong shipping address was provided
• The product was used or damaged by the customer
• The return request was made outside the allowed period
Refund Timeframe
Approved refunds will be processed within 5–10 business days after the returned item is received and inspected.
Need Help?
For any refund or return requests, please contact us: